Glossary entry (derived from question below)
Spanish term or phrase:
realizar trámites
English translation:
direct an enquiry or register a claim (telephone menu insurance)
Added to glossary by
Jenni Lukac (X)
Aug 11, 2009 06:44
14 yrs ago
18 viewers *
Spanish term
realizar trámites
Spanish to English
Bus/Financial
Business/Commerce (general)
telephone filtering service
This seems so easy on the surface but coming up with something that seems natural is proving tricky. Sorry for sucha basic question!
"Bienvenido a XXX Seguros, si necesita consultar, realizar trámites ó declarar un siniestro de automóvil, pulse 1; para nuevas contrataciones, información ó gestiones relacionadas con su póliza, pulse 2; para consultas, realizar trámites o declarar un siniestro de hogar, comercio, comunidades ó pyme, pulse 3; para cualquier otra información pulse 4 ó espere"
Personally, I think they are a poor example of categories - I think many people would find them quite complex to understand... I would almost certainly take the " press 4 or wait" option! :-)
Thanks
"Bienvenido a XXX Seguros, si necesita consultar, realizar trámites ó declarar un siniestro de automóvil, pulse 1; para nuevas contrataciones, información ó gestiones relacionadas con su póliza, pulse 2; para consultas, realizar trámites o declarar un siniestro de hogar, comercio, comunidades ó pyme, pulse 3; para cualquier otra información pulse 4 ó espere"
Personally, I think they are a poor example of categories - I think many people would find them quite complex to understand... I would almost certainly take the " press 4 or wait" option! :-)
Thanks
Proposed translations
(English)
| 4 +6 | direct an inquiry or register a claim |
Jenni Lukac (X)
|
| 3 +1 | file a claim/file paperwork |
Carmen Schultz
|
| 3 +1 | process a claim |
Parrot
|
| 3 | Administer your account/policy |
LS Young
|
Change log
Aug 25, 2009 07:40: Jenni Lukac (X) Created KOG entry
Proposed translations
+6
21 mins
Selected
direct an inquiry or register a claim
Thinking specifically of directing calls in the insurance market, I think that the phrase has to be amplified a bit in English to be understandable. I suggest the above, or "for calls related to claims and inquiries, press 1".
Peer comment(s):
| agree |
Alejandro Alcaraz Sintes
: La opción que das en la explicación me parece la más sencilla. Saludos.
7 mins
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Thanks Alejandro
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| agree |
Cinnamon Nolan
: Definitely your 2nd option, but the specific subject matter has to be included: "...and inquiries concerning AUTOMOBILE ACCIDENTS, press 1"; for ... related to your INSURANCE POLICY, press 2; for ... HOME, BUSINESS or COMMUNITY accidents, press 3 (etc.)
15 mins
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Thanks Cinnamin. The problem with specifying is that we don't know how many kinds of "tramites" there are. I was executive secretary for a Spanish insurance company and discovered that the "tramites" were endless in every category.
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| agree |
Roxana Cortijo
: I go for your second option.
4 hrs
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Gracias Roxana
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| agree |
Ruth Ramsey
: Yes, or simply "make an enquiry or claim". I agree that this is not limited to only making claims.
9 hrs
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Thanks. I agree with your alternative to shorten the frase.
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| agree |
eski
: Perfect! Saludos, Jenni :)) eski
9 hrs
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Saludos y gracias eski
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| agree |
Elizabeth Joy Pitt de Morales
: Yes, but "enquiries" for BE (though not all BE speakers make this distinction) http://en.wiktionary.org/wiki/inquiry#Usage_notes
12 hrs
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Thank you for your fine tuning Ruth. Enquiry would, indeed, be better.
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4 KudoZ points awarded for this answer.
Comment: "Selected automatically based on peer agreement."
+1
10 mins
Carmen Schultz
Native in Spanish
&
English
Specializes in field
Accurate & Reliable
Native in: Spanish 
, English
Works in: English to Spanish, Spanish to English, French to English, and 2 more.
Related KudoZ points
:
56
file a claim/file paperwork
I think the most logical thing it could refer to here in terms of insurance services is "filing a claim"
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Note added at 15 mins (2009-08-11 06:59:13 GMT)
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How to File a Total Loss Car Insurance Claim By Shannon Hobbs At ...Mar 11, 2009 ... If your car is a total loss, file your auto insurance claim as you would normally and make sure that you have all the paperwork possible. ...
www.isnare.com/?aid=357525&ca=Finances - Cached - Similar
--------------------------------------------------
Note added at 15 mins (2009-08-11 06:59:13 GMT)
--------------------------------------------------
How to File a Total Loss Car Insurance Claim By Shannon Hobbs At ...Mar 11, 2009 ... If your car is a total loss, file your auto insurance claim as you would normally and make sure that you have all the paperwork possible. ...
www.isnare.com/?aid=357525&ca=Finances - Cached - Similar
2 hrs
Administer your account/policy
This is often heard in the UK, maybe more for banks but an idea
+1
4 hrs
process a claim
a distinct possibility (for existing claims). These messages usually think in terms of type of information. HTH.
Peer comment(s):
| agree |
Carmen Schultz
: I think this is the idea akin to filing a claim (in the US filing a claim would be used a lot in the lingo)
6 days
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Discussion
:-)